Due to the intimate nature of our products, items purchased on www.lovecraftguru.co.za are non-refundable.

This is for your protection.

Many of our intimate adult products are shipped in professional packaging, however, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards, and those of our customers, by accepting returned goods - regardless of whether or not a claim states that the product has not been used.

Once your order has been dispatched and has left our store, under no circumstances will we accept it back, nor issue a refund.

It is not acceptable business practice.